Technical Information Portal Service

Brand New and released in 2023, our Technical Information Portal Service (TIPS) is a Software as a Service (SaaS) that allows OEMs to efficiently author and disseminate all of their technical information that corresponds to a specific equipment or machine.

TIPS allows OEMs to efficiently and effectively deliver all of a Machine's technical information to their dealer and customer base in one single portal. OEMs can now share not only beautifully crafted parts books, but also technical service manuals, operator's manuals, safety bulletins, warranty information and more.

Our value prop is simple: TIPS will foster top line revenue growth, and reduce costs. We do this in 3 ways:

1) More Part Sales = Increased Revenue

TIPS smart search functionality makes finding parts for equipment fast and efficient. Your dealers and customers will thank you, and so will your parts manager. Selling more parts is always bueno.

2) Reduced Freight = Decreased Costs

How many tens or hundreds of thousands of dollars does your company spend on expedited shipping, only to find out the dealer or customer received the wrong cutter drum for their $3 million continuous miner. The coal mine is losing $20k or more per hour, and they need a new cutter drum asap. So the incorrect part is returned, OEM eats the cost, and a new cutter drum is overnighted on an 18 wheeler the following day.

We have seen and heard stories like this many times, and OEMs typically cover these expensive freight costs when mistakes like this happen. These mistakes are almost always due to incomplete, missing, or down-right incorrect Parts Catalog data. Our V-Tech Smart Assistant Feature is an intelligent guide that walks your publications team step by step through creating the parts catalog. And - not only that - most of the authoring process is automated, which means reduced human error. Once implemented across your enterprise, TIPS can save you tens to hundreds of thousands of dollars on incorrect part orders and freight costs.

3) Tech Pubs Efficiency = Bueno

TIPS allows your technical publications team to create beautifully branded electronic parts catalogs 75% faster than our competitors, and 99% faster than legacy publication tools such as In-Design or Framemaker.